Ramp Agent

1w1 week ago

FedEx Express

Ho Chi Minh City, VN · Full-time

About this role

At FedEx Express, we connect people and possibilities with transportation and business solutions across more than 220 countries, linking 99 percent of the world’s GDP. Recognized as one of the most admired brands and best places to work, our diverse team leverages talents to solve customer challenges and adapt to change. FedEx commits to equal opportunity and a diverse workforce.

As a Ramp Agent, execute administrative and operational tasks including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service in front-line operations. Ensure timely completion of processes with accuracy, completeness, and adherence to standards. Identify anomalies, apply judgment to resolve issues, and escalate complex matters as needed.

Utilize communication methods to share information effectively with customers, team members, and departments. Collaborate closely to ensure accuracy and timely processes while maintaining compliance with FedEx processes, legislation, and regulations. Adhere to safety protocols, contributing to a safe working environment for all.

Join a team offering career mobility with advancement, location transfers, training, and leadership programs. Receive total compensation, competitive benefits, flexible work arrangements, and well-being support. FedEx encourages applications even if experience does not perfectly align, providing equal opportunities regardless of background.

Requirements

One (1) year of related work experience
Accuracy & Attention to Detail
Microsoft Office & PC Skills
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills

Responsibilities

Execute administrative and operational tasks such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service in front-line operation
Ensure timely completion of defined processes and procedures with accuracy, completeness, and adherence to internal and external standards
Identify anomalies and apply judgment to resolve issues, escalating complex matters to senior team members as necessary
Utilize appropriate communication methods to understand and share information effectively with customers, team members, and other departments
Maintain ongoing compliance with FedEx processes, relevant legislation, external regulations, and predefined agreements
Validate and complete accurate and timely reporting, supporting research and collation of relevant data for analysis
Collaborate closely with the team and other departments to ensure accuracy of information and timely completion of processes
Adhere to safety protocols and regulations, contributing to a safe working environment for all team members

Benefits

Career mobility and development with opportunities for advancement, location transfer, training, and leadership programs
Total compensation and benefits package including flexible work arrangements and programs to support well-being
Equal opportunities and commitment to a diverse, equitable, and inclusive workforce
Reasonable accommodations for team members and third parties with physical and mental disabilities